OVERVIEW

This website is operated by BOUQUET Parfums, LLC. Throughout the site, the terms “provider”, “we”, “us” and “our” refer to BOUQUET Parfums, LLC. We offer this website, including all information and Services available from this website to the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. By visiting our website and/or buying anything from us you are using our Services and you agree to the following Terms and Conditions, including these supplementary Terms and Conditions and Guidelines to which reference is made and/or which are available via a hyperlink. These Terms and Conditions apply to all Site users, including but not limited to browsers, providers, customers, distributors, and/or Content Contributors.

Please read these terms and conditions carefully before you access or use our Site. By accessing, or using, part of the Site, you consent to these Terms and Conditions of Use. You may not access or use the Site unless you agree to all terms and conditions set forth in this Agreement. If these terms of use are deemed to be an offering, acceptance is strictly limited to these terms of use.

Any new functions or tools added to the present service are also subject to the terms of use. The latest version of the terms of use can be viewed on this page at any time. We reserve the rights to update, modify or replace portions of these terms of use by posting updates or/and changes on our website. You are responsible for periodically checking this page for changes. Your continued use, or access to, the Site after posting any changes represents acceptance of such changes.

Our business is hosted on Squarespace. They provide us with an online eCommerce platform that enables us to sell you our products and services.

SECTION 1 - GENERAL CONDITIONS

We reserve the right to refuse Service to anyone for any reason at any time.

You understand that your information (except credit card information), may be transferred unencrypted and involve (a) transmissions over various networks for the purpose of the service; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.

Upon booking a slot for a private perfume making workshop or event, clients are required to pay a non-refundable deposit to secure their reservation. The deposit amount will be clearly communicated during the booking process.

Clients who have paid a deposit are required to settle the remaining balance of the workshop or event fee within 14 days after the delivery of the service. An invoice pour payment link detailing the balance amount and payment instructions will be provided promptly following the completion of the workshop or event.

Failure to pay the balance within the specified 14-day period may result in additional charges or late fees. If the balance is not paid within 30 days after the delivery of the service, BOUQUET Parfums, LLC reserves the right to pursue legal remedies to recover the outstanding amount.

The balance payment can be made through credit card or bank transfer. Clients will receive reminders about the balance payment deadline through the contact information provided during the booking process.

We appreciate your understanding and cooperation in ensuring timely payments, as this helps us manage workshop logistics effectively and provide the best possible experience for all participants.

SECTION 2 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products and services are subject to change without notice. We also reserve the right at any time to modify or discontinue the Service without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 3 - PRODUCTS OR SERVICES

Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy below.

We have made every effort to display as accurately as possible the images of the products and services we offer. However, images of products and service are not binding, and we cannot guarantee that the product or service you receive will accurately resemble the images on our website.

Although we reserve the right to do so, we are not obliged to restrict the sale of our products and services to persons, geographical regions, or jurisdictions. We can exercise this right case by case. We retain the right to restrict the quantity of products or services we offer. All product descriptions or prices may be changed at any time and without notice at our sole discretion. We reserve ourselves the right to stop each product at any time. Any offer made on this website for a product or service is invalid if it is prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.

SECTION 4 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was placed. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Refund Policy below.

SECTION 5 - THIRD-PARTY LINKS

Certain content, products, and services may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites or for any other materials, products, or Services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 6 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product or service descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 7 - PROHIBITED USES

7.1 Prohibited uses of digital content

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

7.2 Prohibited uses during the workshop

Participants are expected to adhere to a code of conduct that promotes a positive and inclusive learning environment during the workshop. Prohibited behaviors include but are not limited to:

(a) Disruptive or disrespectful behavior towards instructors, staff, or fellow participants.

(b) Harassment, discrimination, or any form of misconduct based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.

(d) Intentional damage to workshop materials, equipment, or facilities.

(e) Any other behavior deemed inappropriate by the workshop organizers.

We reserve the right to take appropriate action, including the removal of participants engaging in prohibited behaviors, to ensure a positive and productive learning environment for all attendees. Participants are encouraged to report any concerns or incidents to workshop staff promptly.

This clause aims to set clear expectations for workshop conduct and emphasizes the importance of fostering a respectful and inclusive atmosphere during the learning experience.

SECTION 8 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable. You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

BOUQUET Parfums, LLC or our employees will in no case be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 9 - GOVERNING LAW & RESOLUTION

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States.

In the event of any dispute arising out of or relating to this agreement, including but not limited to its formation, interpretation, performance, or breach, the parties agree to seek resolution through a dispute resolution process before pursuing legal action. The dispute resolution process shall include the following steps:

Mediation: The parties shall attempt to resolve the dispute amicably through mediation conducted by a neutral third party mutually agreed upon by both parties. If mediation is unsuccessful, or if both parties cannot agree on a mediator within a reasonable time, the dispute shall proceed to the next step.
Arbitration: If mediation does not lead to a resolution, the parties agree to submit the dispute to binding arbitration. The arbitration shall be conducted in accordance with the rules of a recognized arbitration association mutually agreed upon by both parties. The decision rendered by the arbitrator(s) shall be final and binding, and judgment may be entered upon it in accordance with applicable law.

The jurisdiction for any legal matters arising from or related to this agreement, including any arbitration proceedings, shall be the jurisdiction in which BOUQUET Parfums, LLC is based.

This dispute resolution clause is intended to provide a structured and fair process for resolving disputes without resorting to litigation, promoting efficiency and cost-effectiveness for both parties.

SECTION 10 - RETURN POLICY

Custom products are eligible for a partial refund since we cannot resell your custom scent. We want to make sure you love your custom scent and so if you are not satisfied with your custom scent (within 30 days) we permit one exchange of a custom product, so you can try again.

In the case of a return, the return shipping cost falls under the responsibility of the client.

We reserve the right to handle returns on a case-by-case basis, and will do our best to ensure our customers are satisfied. If an item is deemed unfit for return, we reserve the right to withhold a refund. If your item is damaged upon receipt, just send us a picture of the issue and we will send you a full or part replacement as needed.

SECTION 11 - CANCELLATION DUE TO UNFORESEEN CIRCUMSTANCES BY THE SERVICE PROVIDER

In the event that the service provider (BOUQUET PARFUMS, LLC) is compelled to cancel the services contracted by the client due to unforeseen and uncontrollable circumstances, including but not limited to illness, emergencies, or other events beyond the provider's reasonable control, the Client shall be eligible for a full refund of any fees paid for the contracted service.

The service provider recognizes the importance of providing a positive and satisfactory experience to the client. Therefore, in the case of a cancellation, the provider will consider alternative solutions such as rescheduling the workshop to a mutually agreeable date and time.

The Provider shall make reasonable efforts to promptly notify the Client of the cancellation and to process the refund in a timely manner. However, the Provider shall not be liable for any additional compensation, damages, or consequential losses incurred by the Client as a result of such cancellation, and the Client acknowledges and agrees to release the Provider from any further obligations or claims related to the cancellation under such circumstances.